Why do so many SAP mobilization projects fail?

With the huge desire for enterprises to mobilize the back-office, many firms are making a mad dash to implement mobile integration. While speed and urgency are key to business success, many companies fail to take into account the “consumerization of the enterprise”. SAP is not known to have a great UI for the desktop, so porting that user experience to the mobile device is the first and major reason for failure of enterprise mobilization. Workers who use these tools have become accustom to a seamless interaction with a device, both desktop and mobile. User Experience thought leaders, such as HTC, Apple, and Ebay have further spread this thought. The need for a worker to have an experience that he is accustomed to on a device he already has is paramount and the back-office mobile experience is no exception. Device specific nuances and usability must be thought out at the beginning of a mobilization project. Experts in the field of mobile application development need to be brought in at the start. A road-mapped partnership is necessary to make a mobilization project successful. Thought leadership, and mobile industry knowledge are key to a successful project. One major flaw is not looking at your workers as customers, after all they are the ones using the tool. If the worker has a good experience with the mobile device, usage and adoption increases; resulting in increased productivity and a strong ROI.